Insights

Chatbots in the Hospitality and Travel Industries

Awesome Image

The artificial intelligence race is on, and major tech companies are producing chatbots to help businesses provide a better service to their customers. Many businesses with a customer services presence, which includes the hospitality and travel industries, know that chatbots could help their companies grow, but are not yet sure whether their business is sophisticated enough to implement a chatbot into their systems.

Read More

Chatbots in the Hospitality Industry

Awesome Image

Simply defined, a chatbot is a program that uses artificial intelligence to conduct conversations with people through a chat system. Chatbots are often used as a personal assistant in help and support systems, to respond to customer enquiries or give real-time recommendations and advice on a particular topic.

Read More

Chatbots for the Hospitality Industry — Connecting With Your Guests through Chatbots

Awesome Image

Some industries rely on customer engagement more than others. If you work within the hospitality industry, you’ll know this from first-hand experience. Hotels, B&Bs and travel agencies must ensure a pleasant and personalized experience for their guests — which is almost impossible without actually connecting with their guests to ask them what they need.

Read More